General Information

Req #
WD00017488
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Wednesday, November 17, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

This Affinity Program Manager is responsible for driving the strategy and execution of the North America Lenovo.com Affinity programs which include our Member Purchase Program, Corporate Employee Purchase Program, and Campus/Student Purchase Program. This program currently represents ~10% of the lenovo.com business and is a strategic growth area for the organization. The person in this role will be responsible for both acquisition and retention of accounts and will be measured on driving revenue, profit, and customer satisfaction. The ideal candidate will be engaged with several extended teams to deliver the best customer experience and must be able to work proactively in a fast-paced, collaborative team environment to meet aggressive targets.


Skills

  • +5 years of digital marketing or program management in the eCommerce industry
  • Familiarity with online content marketing and social media development strategies
  • Experience negotiating partner contracts & onboarding new accounts
  • Ability to communicate Lenovo’s strategy clearly and professionally to partners to support marketing initiatives
  • Ability to manage multiple sales engagements with demonstrated ability to prioritize tasks independently
  • Strong self-initiative with the ability to identify areas of improvement with little direction
  • Excellent verbal and written communication skills are required
  • Must possess a positive attitude and ability to work in a collaborative and energetic team environment
  • Fine attention to detail with the ability to produce accurate end-results
  • Ability to analyze metrics and make decisions based on results
  • Ability to build and present data-driven business cases to leadership for growth investments
  • Strong skills in PowerPoint & Excel

Job Responsibilities

  • Build and maintain a 3-year roadmap of growth opportunities in the affinity segment
    • Includes account acquisition and program development
  • Drive execution of the 3-year roadmap with cross-functional teams
  • Provide day to day guidance for affinity account managers
    • Maintain strong partner relationships and ensure customer loyalty through excellent customer service and regular account reviews
    • Develop quarterly marketing & media plans to maximize program success
    • Lead contract negotiations with accounts
  • Measure and track account-level financial performance on accounts
  • Leverage data to assess the efficiency of marketing efforts to drive program improvements

Basic Qualifications:

  • 5 years of digital marketing or program management in the eCommerce industry
  • 3 years of experience using complex data to problem solve, understand complex information and apply logic
  • Excellent project management skills
  • Ability to proactively identify opportunities, take initiative, and multi-task in a fast-paced environment
  • Ability to establish and build business relationships
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