General Information

Req #
Career area:
Hardware Engineering
Wednesday, August 25, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

As Level 3 Product Engineer you will support major worldwide customers to provide in-depth expertise on the following products:  

- Distributed Storage Solutions (DSS-G)

- Lenovo Scalable Infrastructure (LeSI) – Linux based HPC Cluster

- Low Latency Network (adapters and switches from Intel, Mellanox)

You should be able to perform technical L1, L2 and L3 troubleshooting to determine root cause of software or hardware issues. Must have knowledge in Clusters; interact with SAN switches, configuring ports setting. Understanding of DHCP, DNS, TFTP, FTP and other related protocols, Raid controllers and Infiniband switches.

Your key Responsibilities:

Use lab hardware to replicate customer configuration in order to replicate customer failure mechanisms.

Read and interpret hardware error logs (server management modules logs - UEFI/IMM), OS logs (RHEL / SLES Linux) and GPFS logs to isolate customer problems.

Use specialized debug equipment like scopes and analyzers to isolate complex client problems.

Interface with client teams and customers to explain technical solutions and maintain customer satisfaction.

For critical cases or client outages, position require ability to project manage, triage the issue and work with multiple teams involved to urgently restore client outages.

Participate on pre-product activities, taking technical positions for defects and HW design changes.

General PE Responsibilities:

Support Engineer responsibilities include providing technical expertise to the field on problem determination / isolation and providing action plans to resolve client issues.

Can perform analysis and provides recommendations on problems. Collaborate with other departments to lead those recommendations. 

Contributes on process improvements.

Track field defects and work with Lenovo development and Product Assurance teams to drive fixes into periodic lifecycle maintenance releases.

Is expected to manage pervasive field issues and provide field communication on fix releases.  

Product support offered by the engineer begins at pre-product introduction and continues through the product end of life.  

Review and assist development on all product documentation.

Maintain key data for products assigned (specifications, publications, technical tips, defects, engineering changes and history, product roadmaps, lifecycle features and functions on release cadences).  

Provide on-site assistance to resolve critical client technical issues (when required).

Works as on-call engineer to support worldwide customers (by rotation with other team members)

Job Requirements (what will you bring):

File system operation/maintenance and troubleshooting it’s a must (knowledge of GPFS is a major plus)

Operating Systems configuration/troubleshooting/kernel debugging – Linux (RHEL / SLES)

Storage and x86 server knowledge (either development work or installation)

Basic Ethernet Networking knowledge and configuration 

Low-latency Networking Infiniband / Omni-Path (would be a plus)

Bachelor Degree/College Diploma 

At least 1 years’ experience in Knowledge of data center management and networking (Infiniband/Omni-Path/SAN/Ethernet).

At least 2 years’ experience in storage and server troubleshooting / problem analysis skill (GPFS knowledge is a plus).

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.