General Information

Req #
Career area:
Information Technology
Wednesday, September 22, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

We are looking for someone who is both knowledgeable with ServiceNow and demonstrates strong BA skills. Experience/skill in device related managed services in Enterprise and SMB market is also a few specific things we are hoping to find. 
In this role you will be responsible for:
•    Work with business team to sort out services and offerings 
•    For each service offering, elicit, analyze, communicate, and validate requirements with business team, as well as understand future roadmap
•    Work with ServiceNow experts to evaluate existing systems (if there is), provide solution to onboard the service to the new managed service platform (ServiceNow)
•    Help develop detailed implementation plans for the new managed service platform including establishing key milestones, and finalizing budget/scope and high-level architecture
•    Work with a team of both functional and technical experts through requirements breakdown and sprint design sessions
•    Manage specific areas of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk
•    Establish user journeys and creating the user stories to support the design and configuration of the key capabilities of ServiceNow
•    Assist with executing system validation, organize UAT and ensure the success of deployment of the managed service platform to production

Basic Qualifications:
•    4+ years of experience in ServiceNow implementations and optimizations
•    Experience in the delivery and implementation of at least one ServiceNow key module (Service Portal, Customer Service Mgmt., Field Service Mgmt., Asset Mgmt. Service Mgmt., Operation Mgmt., etc.)
•    Experience developing implementation plans in ServiceNow
•    Knowledge of managed services, processes, and best practices
•    Experience in Project Management
•    Strong communication skills
•    Rich Agile experience

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.