General Information

Req #
Career area:
United States of America
North Carolina
Additional locations:
US - Austin
Tuesday, November 23, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Job Description and Requirements


Lenovo, a member of the Fortune Global 500, is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter. Lenovo Intelligent Device Group is looking for an experienced Business Development Manager (BDM) who challenges the ordinary and seeks to innovate and drive transformation in a growing business.

The BDM will report to the Global Smart Support Services Director. This position will be responsible for the full spectrum of business development activities. Internally, BDM will interface extensively with various regional Service Sales BDM to drive awareness, creating and implementing value-add After-Sales services offerings, activities may include internal sales training messaging and training deliverables. Externally, the primary role will be to provide Service Business Process Consultant and BDM role to with enterprise customers. Additionally, this role also includes partner identification, engagement and contract negotiation where relevant. Strong organizational agility, business acumen, relationship building, and solid execution are the key skills to being successful in this position. Lastly, the candidate will have a heightened focus on customer centricity for the organizations they support.

Key Interactions:

• Lenovo Country Upsell Services Sale BDM / Segment Managers/ Account Rep (the sellers)

• Service Delivery and Operations team for End-to-end After-Sales Services (the delivery team)

• Customers who seek quality customer support for their product consumers (Enterprise customers)

Key Responsibilities :

• In-depth understanding of our Service Offering value differentiators and appropriately applying these differentiators/ capabilities to enhance customers' business needs and influence customers effectively for successful sales engagement.

• Continuously work with all sellers to identify and qualify sales pipeline and leads

• Drive as well as support sellers to maximize service revenue, margin and overall portfolio contribution

• Build and execute to operational plan, develop the business through the usage of data analysis, Marketing Intelligence

• Partners segment sales, marketing teams & Affiliated Partner teams to develop & execute demand generation programs (including sales enablement and training).

• This position is an outstanding opportunity for a highly motivated individual with business development skills, Service delivery knowledge and customer service experience.

Basic Requirements:

• 7+ years of experience in Services related fields

• Bachelor's degree or equivalent experience

Preferred Qualifications

• Deep knowledge of Service Delivery functions in all or any of these areas - Call center management, Field Service Delivery, After-sales Supply Chain management on a regional or global scale

• Proficient in being able to sell the value of services & associated solutions; understands technology & able to articulate the practical application/contribution to customers’ requirements.

• Keen focus on customer needs (knows how to connect with customers) with exceptional focus on business analytical skills & financial acumen

• Ability to build effective "virtual" teams and drive results through others in a complex cross-functional organization required. Strong negotiation and influencing skills required, as well as an ability to interact effectively with high-level decision makers/executives.

• Be comfortable to present and speak with C-Level executives

• Adept at managing multiple initiatives simultaneously

• Passionate for challenges and be motivated by numerous opportunities to create and build in a fast-growing team

• Superior verbal and written communication skills:

• English - advanced level, spoken and written

• Any additional European language spoken will be an added advantage.

• Experience in Development/Functional Consulting functions is desirable

• Ability to travel when there are business needs

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
For US applicants: In accordance with Executive Order 14042, Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19 by January 18, 2022, subject to any applicable accommodations. To be fully vaccinated by January 18, that means individuals must receive the final dose of a 2-dose vaccine (e.g., Moderna or Pfizer) or a single dose of Johnson & Johnson’s vaccine by January 4, 2022. This applies to all US based employees and contractors, including remote employees and interns. As a condition of employment, you must provide proof that you are fully vaccinated by January 4, 2022 or during your new employment orientation (for individuals with hire dates after January 4, 2022), or follow Lenovo’s accommodation process.