General Information

Req #
Career area:
San Felice, Segrate
Additional locations:
IT - Milan, UK - Basingstoke
Friday, May 28, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

The OEM Services Operations Lead will primarily focus on growing the attach rates and revenue of Lenovo Services in OEM deals. They will work closely with the OEM Sales team and OEM customers to promote and support the addition of Lenovo Services to deals. They will also build relationships and promote OEM with Lenovo Marketing, Engineering, and Partners to execute successful Service and Support strategies. 

This high visibility role will also include supporting Sales teams in resolving Services Escalations, by ensuring the right resources are identified and quickly engaged to resolve the issue. The Services Operations Lead will develop relationships with Tech Support, Logistics, and Field Service teams to help provide a prompt response to escalated issues. 

Key responsibilities: 
1. Understand the Lenovo Services Portfolio offerings and how they apply to customer needs 
2. Promote Lenovo’s OEM Services messaging and value proposition 
3. Enable the OEM sales teams and services delivery teams to drive revenue & profit 
4. Provide expertise to the sales teams to win services opportunities 
5. Contribute to the cross-functional development and implementation of services programs and offers 
6. Escalation point and resolution assistance of systemic Service issues for account teams on unresolved service issues; identify and hold the right owners accountable for resolution. 
7. Attending customer meetings to present service and support capabilities at high levels and bring in subject matter experts as needed. 

You'll be reporting to Global OEM Services Manager.

The successful candidate will have exceptional PM skills, experience with Services and hardware in the information technology industry, and ideally will have some prior experience in customer facing sales support roles. This candidate must be comfortable in a dynamic, challenging environment and enjoy finding ways to put ambiguous situations into a process and ultimately a financial win for Lenovo OEM. 

They will be a strong Services subject matter expert, with detailed knowledge of the Services industry and competitive landscape. They will have experience with customer engagement and have an ability to match service offerings to customer needs. They will have a solid understanding of partner/vendor models, capability, and contract development. 

Position Requirements: 
- Bachelor of Science degree or greater in a technical discipline is preferred 
- 7-10 years of experience leading services engagements is preferred 
- Must be a self-starter with strong initiative and creative ability 
- Experience managing projects with multiple partners and stakeholders 
- Strong understanding of offering development & implementation 
- Strong command skills and technical process discipline 
- Strong communication and problem-solving skills 
- High degree of creativity in finding new ways to execute and improve effectiveness 
- Spirit of entrepreneurship requiring high-energy, proactivity, and teaming/collaboration 
- Strong communications skills both verbal and written, advanced English language skills

What We Will Offer You:

- An open and stimulating environment within one of the most forward thinking IT companies

- Flat structures and fast decision-making processes

- A modern and flexible way of working to combine personal and professional life, working from home

- An international team with a high focus on Gender Diversity

- Attractive compensation package

We are looking forward to discussing this position with you soon!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.