General Information

Req #
100013732
Career area:
Services
Country/Region:
Netherlands
State:
North Holland
City:
Amsterdam
Date:
Tuesday, November 16, 2021

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

This is a future opportunity within Lenovo’s Premier Technical Support team based in Amsterdam, Netherlands. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in the Netherlands. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. 
 
You will report directly to our Technical Support Manager based in France. 
 
Day-To-Day Tasks: 

  • Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation 
  • Identifies the cause of hardware / software faults and provides a solution 
  • Resolve over phone or email or onsite via parts and engineer dispatch 
  • Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution. 
  • Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues. 
  • Provides input on recurring customer problems and shares that information with other technical team members when relevant. 
  • Monitors own ‘open case’ workload and drives to closure. 

Position Requirements: 

  • 3+ years of experience in Client Technical Support roles. 
  • Experience within IT Services and Working with Field Service Providers 
  • Working Knowledge on Windows Operating Systems and MS Products 
  • Technical Knowledge on client (Notebook, Desktop, & Tablets) 
  • Business Fluent English and Dutch
 
What Lenovo can offer You: 
  • An open and stimulating environment within one of the most forward-thinking IT companies  
  • Opportunities for career development & growth  
  • Access to trainings for personal development  
  • An international team with a high focus on Gender Diversity  
  • Attractive compensation package and Performance based rewards  
  
About Lenovo Services 
 
We think and act differently! 
 
Lenovo Services adopted a new way towards a smart transformation to become a solution-based company. Services offer a comprehensive portfolio of services that support the full lifecycle of the Lenovo products. At every stage from planning, deployment, support to asset disposal we offer the expertise and services to more accurately budget for the customer`s IT expenses, deliver better SLA and generate greater end user satisfaction. 
Shape a new Services culture with us! 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.