General Information

Req #
Career area:
United States of America
North Carolina
Thursday, May 18, 2023
Additional Locations
* United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo Solutions and Services Group (SSG) brings together all of Lenovo’s IT solutions and services across PC, infrastructure, and smart verticals, including attached services, managed services, and as-a-Service offerings, into one dedicated organization. By providing a truly global solution that offers everything from pocket to cloud via a single contract under the TruScale brand, we’re empowering our customers to transform their vision into value.

As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond the standard level one support most provide. You will be responsible for providing exceptional technical support to Lenovo’s enterprise customers. You will provide support via email and phone by accurately diagnosing reported problems within our client’s product enviorment (notebooks, desktops, and tablets), and are also responsible for dispatching parts and service to customer sites as needed. This position is based in Morrisville, NC.

This position will be a full-time supplemental for the first 3-6 months. During this time, your performance will be evaluated by the management team. Once the term has been completed and you have been evaluated by the management team, a decision will be made on if you will move forward into a full-time regular position.

Job Responsibilities:

  • Technical support to Lenovo’s customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
  • Communicate effectively with end-users by translating complex technical details/instructions to match each customer’s level.
  • Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
  • Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.

Basic Requirements:

  • Degree in Computer Science, Information Technology, or related field; or equivalent experience.
  • Minimum of 1-3 years of experience in technical support or customer-facing technical role

Preferred Requirements:

  • CompTIA certifications (A+, Network+, Security+, etc.)
  • Ability to work effectively in a fast-paced, dynamic enviorment.
  • Ability to learn quickly with a proven record of learning new and challenging technologies.
  • Experience working in a call center type of enviorment.
  • Excellent communication, interpersonal, and problem-solving skills.

If you have a passion for technology and customer support, we encourage you to apply for this exciting opportunity as a Premier Technical Support Specialist within our Solutions and Service Group at Lenovo!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

Additional Locations
* United States of America
* United States of America