General Information

Req #
WD00097218
Career area:
Information Technology
Country/Region:
Colombia
State:
Cundinamarca
City:
BOGOTA DC
Date:
Thursday, April 30, 2026
Working time:
Full-time
Additional Locations: 
* Colombia - Cundinamarca - BOGOTA DC

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements



As a Premier Junior Technical Support Specialist within Lenovo Premier Support, you will handle customer technical issues, working beyond standard level one support. This role supports Spanish-speaking Latin American customers from LAS Region. You will interact with clients through multiple channels and coordinate with Level 2 Engineers and TAMs to resolve escalated cases.

  • Assist customers and field engineers by diagnosing and resolving technical issues.
  • Troubleshoot hardware and software issues across diverse environments.
  • Guide Customers using provided troubleshooting procedures
  • Translate complex technical concepts to the appropriate customer level.
  • Escalate complex cases to TAMs to ensure timely resolution within SLAs.
  • Document all interactions and resolutions in Lenovo’s CRM system.
  • Actively manage personal workload and prioritize tasks.

Additional Locations: 
* Colombia - Cundinamarca - BOGOTA DC
* Colombia
* Colombia - Cundinamarca
* Colombia - Cundinamarca - BOGOTA DC
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