General Information

Req #
WD00088050
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Friday, April 24, 2026
Working time:
Full-time
Additional Locations: 
* Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

 Two men looking at a computer AI-generated content may be incorrect. 

Are You ready to make an impact?

As our Senior Premier Technical Support Specialist (L2), which is a senior technical role, You will work within Premier Technical Support team, interacting with the Lenovo Product & Quality teams, Delivery Partners and corporate customers to identify fault trends & technical fixes that lead to resolution plans within the client product (notebooks, desktops & tablets) install base. This activity will include working on escalations from Premier Technical support teams as well as specific cases identified by the quality and Resolution Management teams. You will also act as a Technical Mentor to the Support Technicians.


Your Key Responsibilities:
  • Provide advanced technical support for complex cases. 
  • Act as the primary contact for high-priority customer escalations, ensuring timely resolution.
  • Accurately document technical actions and customer interactions.
  • Engage proactively with customers during onboarding, service reviews, and regular check-ins.
  • Communicate complex technical topics in a simplified manner for diverse audiences.
  • Collaborate with TAMs, TSMs, and other teams to drive service improvements.
  • Identify and escalate recurring/systemic issues to support long-term solutions.
  • Deliver knowledge transfer sessions to internal teams and customers.
  • Support service quality initiatives by acting on customer feedback.


Competencies Needed:
  • Advanced knowledge of Windows OS and Microsoft products in customer environments.
  • Proven ability to troubleshoot hardware issues across various devices, including IoT.
  • Strong written and verbal communication skills for technical and non-technical audiences.
  • Demonstrated excellence in customer service with empathy and ownership.
  • Advanced problem-solving using structured methodologies and effective task prioritization.
  • Quick learner of new technologies, tools, and processes.
  • Business-fluent in English for global customer support. 


What We can offer You:
  • An open and stimulating environment within one of the most forward-thinking IT companies
  • Opportunities for career development & growth
  • Access to trainings for personal development
  • An international team with a high focus on Gender Diversity
  • Attractive compensation package and Performance based rewards

Base gross monthly salary from 3 100 EUR , depending on experience + variable part 12% of your annual earnings 

 




Want to hear more on Premier Support? Have a look at what our teams says on Premier Support: https://bit.ly/312wSPq

Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
About Lenovo

Lenovo is a $46 billion global Fortune 500 company and leader in providing innovative consumer, commercial and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs, workstations, servers, storage, smart TVs and a family of mobile products like smartphones, tablets and apps. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we do.
Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
greater end user satisfaction.

Shape a new Services culture with us!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: 
* Slovakia
* Slovakia


AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
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