General Information

Req #
Career area:
New South Wales
Thursday, September 23, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

  • Assist customers and field engineers in diagnosing faults remotely by employing effective troubleshooting and isolation methodologies
  • Identify the cause of hardware / software faults and provide a solution
  • Resolve issues via phone, email or onsite repair as appropriate
  • Employ exceptional E2E case management and work with Technical Account Managers to monitor and track issues through to resolution
  • Keep customers updated at every step from start to finish
  • Manage personal workload, adhere to and meet multiple KPI’s
  • Complete ongoing technical training and compliance
  • Working knowledge of Windows OS and MS Products
  • Experience diagnosing a broad range of hardware/software faults
  • Experience supporting Desktops, Laptops and Tablets
  • High attention to detail and exceptional quality control
  • Able to problem solve and think laterally
  • Effective verbal/written communications and customer skills
  • Exceptional E2E case ownership and ability to develop solid action plans
  • Proven ability to learn and support new and complex technologies
  • Ability to prioritise in a fast paced, dynamic work environment
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.