Why Work at Lenovo
Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.
And we go big. No, not big—huge.
We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.
The one thing that’s missing? Well… you...
Description and Requirements
Lenovo Premier Support provides best-in-class support with highly skilled Premier Support Engineers delivering advanced troubleshooting and end-to-end case management through to issue resolution. Website address https://www3.lenovo.com/au/en/services-warranty/premiersupport/
Over phone and email you will deploy advanced troubleshooting and exceptional customer service skills to diagnose and resolve faults, and where necessary, dispatch parts and field engineers to site to conduct NBD repairs.
Key Competencies Needed:
- Working knowledge of Windows OS and MS Products
- Experience diagnosing a broad range of hardware/software faults
- Experience supporting Desktops, Laptops and Tablets
- High attention to detail and exceptional quality control
- Able to problem solve and think laterally
- Effective verbal/written communications and customer skills
- Exceptional case ownership and ability to develop solid action plans
- Proven ability to learn and support new and complex technologies
- Ability to prioritise in a fast-paced, dynamic work environment
- 3+ years of experience in a similar Technical Support role
- Applicants must be Australian Citizens or Permanent Residents
- Experience within IT Services and Working with Field Service Providers
- We will consider remote work arrangements for candidates who are based outside of Sydney with prior remote work experience.
- Desirable Certifications - MCSE, MCP, CCNA, A+ or qualification in a relevant field - or Industry Technical Certifications from a Tier 1 IT Vendor