General Information

Req #
Career area:
United States of America
North Carolina
Monday, June 7, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo is seeking a talented Level 2 Technical Lead for Premier NA Service and Support. The position requires strong PC technical skills, strong software and operating system deployment technology skills. The ability to effectively identify and troubleshoot technical issues while urgently resolving customer technical concerns. Sharing best practices with TSS problem determination skills and communication. The Level 2 Technical Lead is responsible for supporting the TSS Floors with managing, tracking, and resolving customer software and hardware related technical issues with adherence to customer satisfaction and resolution metrics. Candidate will support the telephony queue during peak times with expectations of weekend shifts and additional 2nd shift hours Mon. - Fri. to be determined. Working directly with Lenovo customers, sales, customer relations, and Premier TSS, this candidate must have strong written and verbal communication skills. Technical experience should span both hardware and software platforms, with a solid background in mobile / notebook / tablet / workstation / desktop computing. MUST HAVE • Degree in Electrical/Computer Engineering • 3-5 years’ experience in Hardware support / testing o Desktop, Laptop, Tablet, • Minimum 3 years Software support / testing o Linux, Windows OS support/deployment • Software problem determination skills • SCCM / Deployment technologies experience • Client networking hardware support experience NICE TO HAVE • A+ certification • 3 years Call Center experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.