General Information

Req #
WD00098453
Career area:
Services
Country/Region:
Poland
City:
Warsaw
Date:
Thursday, April 30, 2026
Working time:
Full-time
Additional Locations: 
* Poland

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

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Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in Poland. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is your opportunity to shine.

This role is based in Warsaw, Poland with Hybrid working set-up (3 days in the office, 2 days remote.)


What You'll Do:

  • Diagnose and resolve hardware/software issues remotely via phone and email
  • Perform effective troubleshooting across Lenovo's client product portfolio (notebooks, desktops, monitors, smart devices)
  • Dispatch parts and coordinate with field engineers for onsite repairs
  • Collaborate with Technical Account Managers to ensure timely case resolution
  • Deliver top-tier customer communication and case management from start to finish
  • Educate customers using your expertise and Lenovo's documentation
  • Share insights on recurring issues to improve team knowledge
  • Take ownership of your workload and drive cases to closure

What You Bring:

  • Solid knowledge of Windows OS and Microsoft products
  • Troubleshooting skills across hardware and software platforms
  • Strong problem-solving and prioritization skills
  • Excellent verbal and written communication in Polish and English (business fluent)
  • Ability to view issues from multiple perspectives
  • Proactive mindset and eagerness to learn

Nice-to-Haves:

  • Experience in IT services or working with field service providers

  • Familiarity with AI-assisted productivity tools (e.g., Copilot, ChatGPT, Microsoft 365 AI features and ability to leverage AI for knowledge search, troubleshooting, and documentation


What We Can Offer You: 
  • Life Insurance 
  • Private Medical Insurance 
  • Pension Plan 
  • Multisport Card    
  • Employee Assistance Program, e.g., for health, legal & financial consultancy 
  • Internal E-learning Development Platform Available for Employees   



We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: 
* Poland
* Poland


AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
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