General Information

Req #
100013346
Career area:
Services
Country:
Netherlands
State:
North Holland
City:
Amsterdam
Date:
Wednesday, April 21, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

This is a technical role within the Lenovo’s Premier Technical Support team based in Amsterdam, Netherlands. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in Italy. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.

This role reports to the Technical Support Manager for Premier Support.

Day-To-Day Tasks:
• Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
• Identifies the cause of hardware / software faults and provides a solution
• Resolve over phone or email or onsite via parts and engineer dispatch
• Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
• Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with other technical team members when relevant.
• Monitors own ‘open case’ workload and drives to closure.

Desirable Qualities/ Nice-to-have:
• Experience within IT Services and Working with Field Service Providers
• Knowledge on Windows Operating Systems and MS Products
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
• Ability to prioritize and manage daily workload effectively
• Effective communication skills at all levels - written and verbal
• Ability to see multiple perspectives
• Pro-active attitude and willingness to learn
• Candidates without prior technical experience are welcome to apply
• Business fluent Dutch and English

Does it sound interesting? Please check this article to see what our team says on Lenovo Premier Support team: https://bit.ly/3bcl2pu

What Lenovo can offer You:
• An open and stimulating environment within one of the most forward-thinking IT companies
• Opportunities for career development & growth
• Access to trainings for personal development
• An international team with a high focus on Gender Diversity
• Attractive compensation package and Performance-based rewards
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.