General Information

Req #
WD00044617
Career area:
Services
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Monday, November 28, 2022
Working time:
Full-time
Additional Locations
Bangalore - Karnātaka - India
BANGALORE - Karnātaka - India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Role: Commercial Premier Agent

Position Description

• Manage customer time / responsiveness / TAT

• Good customer handling and interpersonal skills.

• Sound Knowledge of Lenovo Products.

• Basic understanding of Lenovo key KPI’s OSAT, FTR, and repeat repair. (Cx & Cost)

• Own and Follow up with Customers on Issue resolution and deliver exceptional Cx experience via E2E process.

• Close loop with DSAT customers

• Troubleshooting HW/SW issues raised by Customers for Lenovo Laptops & Work Stations.

• Should have good Technical Skills on HW and SW troubleshooting, installation and Configuration.

Position Requirements

• Graduates with minimum of 3+ Years of experience in technical support

• Preferred service industry exposure

• Relevant technical certifications would be an added advantage

• Work location – Ferns Icon & Eco space

• Willingness to work in 24/7 environment

• Fluency in speaking English and Hindi.

• Good Technical & analytical skills.

• Good Communication skills, and Must Adhere to Organization/Team operating Standards and Guidelines. Work From Office and be ready to work on any channel ( Email, Eticket or Voice) as defined by Team Management. Operating Hours Monday to Saturday( 8 am - 9 PM).

TO BE DELETED - Multiple Cities (OLD)
* BANGALORE - Karnataka - India
Multiple Countries (Posting Locations)
India
Multiple States (Posting Locations)
Karnātaka
Multiple Cities (Posting Locations)
Bangalore - Karnātaka - India, BANGALORE - Karnātaka - India