General Information

Req #
WD00013638
Career area:
Hardware Engineering
Country/Region:
Taiwan
State:
Taipei City
City:
Taipei
Date:
Sunday, October 24, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

This role supports the service structure and serviceability of a product for Thinksystem/System X Hardware and Firmware. Responsibilities include providing technical expertise to the Field on problem determination/isolation, then providing action plans to resolve client issues. The Product Engineer (PE) may also provide technical expertise in support of critical client situation resolution. This role serves as the Field's interface to Development for the identification and analysis of design, architecture and process issues and for driving those issues to resolution. A PE is expected to manage pervasive field issues, field communiques and Fix Release. PE support is from pre-product introduction, GA release to product end of life. This role will participate with product development in the product design phase to incorporate product support , quality control, client care and warranty maintenance-

 Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.
- Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.
- Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.
- Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary 

Position requirement 
- Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)
- Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems. 
- Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems. 
- Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes. 
- Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.
- Interface with client teams and customers to explain technical solutions and maintain customer satisfaction