General Information

Req #
WD00032825
Career area:
Hardware Engineering
Country/Region:
Taiwan
State:
Taipei City
City:
Taipei
Date:
Sunday, June 12, 2022
Working time:
Full-time
Additional Locations: 
* Taipei - Taipei City - Taiwan

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

- Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.
- Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.
- Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.
- Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary 
- Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)
- Best to have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems. 
- Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems. 
- Participate on pre-product activities, taking technical positions for bug deferrals and HW design changes. 
- Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.
- Interface with client teams and customers to explain technical solutions and maintain customer satisfaction

* Taipei - Taipei City - Taiwan