General Information

Req #
WD00009384
Career area:
Customer Experience
Country:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Monday, August 16, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

The WW Customer Enablement team is a key part of our global Customer Experience organization. The team is focused on driving digital initiatives that help transform and elevate the engagements between our sellers and customers. We are in amongst the global digital transformation at Lenovo, and this is an exciting opportunity to join our team and be a key part of it. 

Working together with our development team in the US, the Product Strategy Manager will help oversee and lead the product roadmap, whilst also playing the role of chief product evangelist. Your role will be essential in helping ensure our products become successful and widely adopted across Lenovo.

Key Responsibilities:
  • Contribute to the overall product vision; manage a roadmap that balances long term business drivers with short-term stakeholder needs. 
  • Inspire and work closely with our development team to prioritize new product features based on market requirements, available resources, and product release cycle timelines. 
  • Passionate evangelist of the product and advocate for the end user; cultivate close relationships with key leaders and teams across Lenovo and bring their needs into product planning. 
  • Develop and oversee a comprehensive training program to support onboarding of new users and drive continued adoption among existing users.
  •  Among other things, our initiatives are helping to better align Sales and Marketing teams to deliver consistent messaging and enablement collaterals to our customers. You will need to work collaboratively with our content operations team to ensure that we’re working across all Lenovo business groups. 
  • Help refine a set of clear success KPIs for the products and programs; provide regular reporting and be responsible for driving improvements and communicating success. 

Job Requirements:
  • 5+ years of Product Management experience
  • Experience driving product roadmaps
  • Program management

Preferred Experience 
  • A passion for digital marketing, customer experience, technology, and sales enablement, with previous demonstrable experience in all areas. 
  • Track record of managing all aspects of a successful product throughout its lifecycle, including Market Research and Analysis & Customer Feedback, Opportunity Assessment, Business Case development, Product Roadmap and Prioritization Development, Ideation and overseeing stakeholder training programs. 
  • Previous experience managing Software-as-a-Service technology products and managed services. 
  • Comfortable working with teams across the world. You have plenty of experience of leading collaborative projects, and successfully influencing others with your ideas. 
  • Comfortable and confident communicating and presenting to all levels of an organization, including executives inside direct line organization, as well as sister organizations. 
  • Excellent organization and project management skills 
This role can be remote - prefer someone located on the East Coast but we are flexible for the right person.
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