General Information

Req #
Career area:
Supply Chain
Bratislavský kraj
Thursday, September 22, 2022
Working time:
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

We are Lenovo!

Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up - and building - the technology and services that enable and inspire progress around the world.

We are dedicated to fostering an environment that encourages entrepreneurism and ownership a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact.

Come & join our international team.

We are looking for a Senior Customer Representative to help support a new e-Commerce team. You will report to the Customer Operations Manager. 

These are your detailed responsibilities:

Assist manager on smooth transition to new Flash platform and Digital River exiting

Provide training and daily mentoring for team members on chargeback operations. Monitor, report and ensure team well respond to all disputes received, and resolve disputes by working with the extended teams

Provide training and daily mentoring for team members on the flawless operation on all the online payment transactions for web orders. And provide clear issue visibility and solution guidance

Monitor prepaid orders

Makes sure that all payments using online payment are completed successfully once order gets invoiced

Monitors authorization holds and settlement batches on a daily basis

Capable of interacting with customer’s directly, Fulfillment, AR and Finance teams and also with banks and 3rd party payment processing providers

Identify and prevent potential fraud on Net terms orders

Ensure team could identify and resolve the payment issues within agreed SLA

Improve Cx via ensuring close loop communication for all internal and external customer escalation, inquiry, request in team’s daily work

Act as coordinator for cross functional discussion, interlock…ect.

Position Requirements:

Bachelor degree (experience could make education less important)

Multiple language ability is preferred- English and French or English and German or English and Italian - fluent oral and written

3 years experience in relative field or Supply chain

Solid execution and act with sense of urgency

Quick learning skill and adapt to changes

Have data analysis skill is preferred

What We Will Offer You:

An open and stimulating environment within one of the most forward thinking IT companies

Flat structures and fast decision-making processes

A modern and flexible way of working to combine personal and professional life

An international team with a high focus on Gender Diversity

Attractive compensation package

Base gross monthly salary from minimum 1800 EUR and above, depending on experience + variable part 12% of your annual earnings

We are looking forward to discussing this position with you soon!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.