General Information

Req #
WD00098125
Career area:
Engineering
Country/Region:
United States of America
State:
North Carolina
City:
Whitsett
Date:
Friday, April 24, 2026
Working time:
Full-time
Additional Locations: 
* United States of America - North Carolina - Whitsett

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Quality Metric Ownership: Responsible for quality KPIs across product lines; achieve stable performance targets (e.g., FPY, OOB, IFIR, MWDC, etc.) through rigorous analysis and closed-loop management.

In-Process Quality Issue Resolution: Address real-time quality issues with rapid root cause analysis (RCA) and risk assessment; implement effective control measures and closed-loop management to ensure product quality and customer satisfaction.

Complaint Management: Handle quality complaints, lead investigations, and drive cross-functional improvements (Factory & R&D) to ensure successful closed-loop resolution.

Process & System Optimization: Streamline and optimize quality-related workflows; lead the establishment and enhancement of Quality Management Information Systems.

New Business Impact Assessment: Evaluate the impact of new manufacturing processes, new business models, or specific customer requirements on quality control, and develop corresponding quality control plans.

NPI (New Product Introduction) Quality: Collect, summarize, and feedback abnormality data during the NPI qualification phase; track improvement effectiveness and define inspection standards.

Quality Certification Leadership: Lead quality certification for new production lines or factory sites to ensure full compliance with product quality requirements.

Standards Definition & Field Support: Responsible for defining and revising standards for XCSA, OOB, AQC, FQC, IPQC, and FAI, while providing on-site technical support.

Reporting: Prepare and present weekly quality performance reports and executive summaries.

Basic Qualifications

  • Bachelor’s degree in Engineering, Quality Management, Manufacturing, Industrial Engineering, or a related experience 
  • 3+ years of experience in quality engineering, manufacturing quality, or operations quality within a production or factory environment
  • Hands‑on experience owning and driving quality KPIs such as FPY, OOB, IFIR, MWDC, yield, or defect rate metrics
  • Strong experience in root cause analysis (RCA) and corrective/preventive action methodologies 
  • Demonstrated ability to lead cross‑functional problem solving with Factory, R&D, and Operations teams
  • Experience managing quality complaints, investigations, and closed‑loop resolution processes
  • Working knowledge of Quality Management Systems (QMS) and quality process documentation
  • Experience supporting NPI quality activities, including qualification, inspection planning, and abnormality handling
  • Proficiency in data analysis, reporting, and executive‑level communication, including preparing recurring quality performance reports
  • Ability to work effectively in a fast‑paced manufacturing environment with changing priorities

Preferred Qualifications

  • Master’s degree in Engineering, Quality, Operations, or Manufacturing Management
  • Professional quality certification (e.g., Six Sigma Green/Black Belt, CQE, CQA, ISO Lead Auditor)
  • Experience leading or supporting factory or production line quality certification for new sites or expansions
  • Strong familiarity with inspection and quality standards such as XCSA, OOB, AQC, FQC, IPQC, and FAI
  • Experience implementing or optimizing Quality Management Information Systems (QMIS/QMS tools)
  • Proven track record supporting new manufacturing processes, new business models, or customer‑specific quality requirements
  • Experience in global or multi‑site manufacturing environments, including collaboration across regions
  • Advanced skills in statistical process control (SPC), trend analysis, and quality data visualization
  • Ability to influence senior stakeholders and drive quality culture and governance adoption across teams
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: 
* United States of America - North Carolina - Whitsett
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Whitsett
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