General Information

Req #
WD00012160
Career area:
Services
Country/Region:
Poland
City:
Warsaw
Additional locations:
SK - Bratislava
Date:
Tuesday, October 12, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements



The Regional Service Delivery Specialist is responsible for supporting ISG Service Delivery in the territory assigned.


Client Satisfaction Management:

  • Identifies and analyses customer’s concerns and issues in the region. Integrates all involved parties, e.g. Lenovo’s service delivery partners, Lenovo level 3 and Product Engineering, Lenovo client care team to define and setup corrective actions.
  • Builds and maintains customer relationship for individual large clients.
  • Escalation point for entitlement and customer support issues

Service Partner/Vendor Management:

  • Manages service partners to deliver the services according to KPI and scope of work in his/her region
  • Plans and establishes the correct coverage levels and builds an efficient and resilient service partner network.
  • Manage the service partner's costs and drives service delivery performance together with delivery operations
  • Develops service quality improvement and enhancement plans to improve efficiency and cost saving in his/her region

Service Planning

  • Assist sales teams with delivery capability information
  • Plan parts stocking based upon contract sales reports
  • Enhance/adapt delivery capability in conjunction with business growth

Project Management

  • Manages the internal projects to deploy Lenovo global initiatives across the territory and EMEA
  • Initiates EMEA delivery improvement projects
  • Manages new tool/process roll outs

Organization:

  • Reporting to EMEA Senior Manager Service Delivery.

Experience:

  • Bachelor's degree or equivalent experience
  • Excellent interpersonal and communications skills
  • Experience in service delivery and vendor management, preferably in the IT industry
  • Experience in working in distributed teams
  • Excellent oral and written English
  • German would be beneficial

What we offer:

  • An open and stimulating environment within one of the most forward-thinking IT companies
  • Flat structures and fast decision-making processes
  • A modern and flexible way of working to combine personal and professional life
  • An international team with a high focus on Diversity
  • Attractive compensation package

We are looking forward to discussing this position with you soon!

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(Note for applicants in Slovakia: Base gross monthly salary from minimum 2250 EUR and above, depending on experience + variable part.)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.