General Information

Req #
Career area:
Selangor Darul Ehsan
Wednesday, September 22, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Serve as escalation and issue resolution point for Lenovo service partner technicians who attend the customers satellite sites throughout Australia Use independent discretion and decision making to assess and deliver technical solutions Perform advanced troubleshooting and isolation in partnership with Premier Support L2 team to identify the root cause of any systemic or complex technical issues Maintaining and restocking of onsite parts locker at the customer location and provide regular updates to Lenovo’s internal CRM and customers own ticketing tool when parts are utilised Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues Continue developing your knowledge of Lenovo product range and troubleshooting techniques, identify tools and automation opportunities Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance or reliability May prepare documentation to record and track common issue resolutions Provides technical feedback on process issues to improve overall service delivery Identifies risks and develops solutions for client tasks Uncover and identify further revenue opportunities at customer site and report back to Service Delivery Manager and Sales You will report to Director - Global Advanced Service Delivery

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.