General Information

Req #
WD00013447
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Monday, October 11, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

We are seeking candidates ideally with experience in the following disciplines: 

Client Experience

  • Interact with the clients
  • Facilitate an answer to any queries associated with their aligned contract(s)
  • Be on top of any issues within their customer environment
  • Demonstrate an obsession to maximize client satisfaction levels

Order Management

  • Processing orders for new devices, and re-deploying existing devices
  • Support the device forecasting process
  • Order Management – Order to Install process
  • Oversee configuration of Desktop, Laptop and Tablet devices
  • Monitor and manage the inventory levels
  • Utilize Order Management tools

Account Management

  • Can translate contract terms into operational deliverables
  • Manage the service lifecycle of deployed devices
  • Creation of customer invoices
  • Well versed in Purchase Order administration

Service Management & Productivity Improvement

  • Experience in an Account Operations environment
  • Manage incidents and requests from clients
  • Facilitate a resolution to any technical escalations
  • Prepare documentation to track and report on SLA performance
  • Identify and support initiatives to improve client service delivery
  • Build solid working relationships with partners & suppliers

You will report to a Senior Manager of EMEA Advanced Services Delivery.

Position Requirements

  • 2-3 years project coordination experience, ideally in a services environment 
  • Fluent in English
  • Experience with ticketing tools (preferably ServiceNow)
  • Skilled in Excel / Reporting
  • Numerate
  • Persistent, detail-oriented, able to multitask
  • Must have a good attitude towards learning, and implementing change

Base gross monthly salary from minimum 1800 EUR and above, depending on experience + variable part 12% of your annual earnings.


 What we offer:
  • An open and stimulating environment within one of the most forward-thinking IT companies
  • A modern and flexible way of working to combine personal and professional life
  • 3 sick days per year 
  • Additional vacation days
  • 100% sick leave compensation up to 2 months per year
  • A broad selection of soft and hard skills trainings and individual mentoring
  • 1:1 contribution to the Third Pillar Pension System
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.