General Information

Req #
WD00031614
Career area:
Strategy and Operations
Country/Region:
Australia
State:
New South Wales
City:
Chatswood
Date:
Friday, June 3, 2022
Working time:
Full-time
Additional Locations: 
* Chatswood - New South Wales - Australia

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. To find out more visit https://www.lenovo.com,and read about the latest news via our StoryHub.

This position will be responsible for leading the team of commercial insights, customer experience and operational functions across the ANZ PC and Smart Devices business, driving a >$1B annual revenue business.

Working closely with the ANZ CxO and Leadership team, this role needs to partner with key stakeholders across the organisation and take responsibility for a wide number of initiatives that will enable the leadership team to drive the business forward effectively at a Premium to Market.

You will be a resilient and tenacious leader who can demonstrate experience in building strong relationships and managing senior stakeholders with strong analytical and reporting skills.

The successful candidate will have the ability to leverage market knowledge and research to be the think tank and partner to enable strong business decision making supporting the ANZ CxO & Leadership team from a strategic and operational perspective.

The ideal candidate will be a well-rounded, dynamic and capable business professional who has strong ICT industry experience who is hands on, dynamic and needs to thrive in pressurized environment leading a team of local and offshore resources who will be responsible for:


  • Commercial Insights & Planning
  • Provide commercial insight and advice to CXO and leadership team through routine and ad-hoc analytics.
  • Preparation for and participation in operational reviews with the AP Executive Leadership Team
  • Provide comprehensive support to the ANZ Leadership team in presentation preparation and operational support, with being able to develop a short deck with storyline to respond to management needs.
  • Execute research and data analysis tasks and the preparation of reports and recommendations
  • Be the go-to person for ANZ Leadership team for any data related and market analytics request.
  • Facilitate and run the weekly Sales and Operations cadence, and planning sessions along with deep dives & workshops.
  • Lead team of commercial segment analysts who are the trusted advisors to the business.
  • Own Customer Growth & Profitability, Sales Productivity, Coverage & RAD ownership strategies.
  • Lead the ANZ market intelligence gathering and analysis and the preparation of reports and recommendations, key liaison with market intelligence firms (IDC, Gartner, Canalys).
  • Deliver detailed Market Intelligence analysis using IDC data, maintaining a considered view of the market outlook.
  • Lead team with data collection, validation and reconciliation of consumer and channel data along with retail and channel partner programs, including budgeting, accruals, claims validation and ROI analysis.
  • Oversight of the Incentives & Commissions process, in conjunction with HR in sales plan design, quota-setting, quota-attainment, commissions payments.

  • Customer Experience
  • Driving CX improvement actions via collaboration with respective functional / regional teams by redesigning process, ways of working, as well as documenting the learnings from deep dives, worldwide CX and functional/regional CX teams, to continuously enhance our customer engagement in a systematic manner.
  • Develop, deploy, and improve processes and practices to create an effortless experience for our customers.

Position Requirements:

  • Work experience in PC Vendor / ICT industry with an interest in driving new revenue streams with digitalization, IOT, 5G and XaaS.
  • Experience in driving process improvement and transformation with cross functional teams.
  • High-level logical thinking, critical thinking.
  • Data visualization experience, such as PowerBI, Qliksense, preferred but not required
  • PowerPoint / Thinkcell  – advanced, management ready story-lining and visualization.
  • Practical, flexible and results-oriented mindset (no excuse, no bureaucracy).
  • Flexibility in working style to get things done.
  • Project management and problem solving.
  • Self-Starter/Entrepreneurial (not waiting for supervision or detailed instructions).
  • Practical, flexible and result-oriented mindset.
  • MBA preferred.

* Chatswood - New South Wales - Australia