General Information

Req #
Career area:
Supply Chain
Bratislavský kraj
Tuesday, November 21, 2023
Working time:
Additional Locations
* Slovakia

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This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our StoryHub. 

Description and Requirements

The Senior Parts Planning & Fulfilment Specialist is a key role that will be working in our EMEA Parts organization, managing repair partners performance across Europe and providing support to service delivery organization on parts related topics.


In this role, you will be responsible for end-to-end parts backorder management for EMEA region, using internal planning tools & services to provide accurate ETA & supply status information to internal & external partners. You will be also responsible for designated number of stock holding repair partners, making sure fulfilment & planning KPIs are in target.


In addition, you will bring a continuous improvement approach to operations, driving initiatives and projects to streamline parts processes and working together with internal and external stakeholders on problem solving, always with a customer oriented and operational excellence mindset. You will be reporting to out EMEA Parts Planning Manager.


 Your Responsibilities will be:


  • Ownership of E2E parts backorder management process for EMEA region
  • Exception case handling & investigation
  • Daily, weekly & monthly monitoring and reporting KPIs (Inventory discrepancy, aging backorders, parts availability)
  • Monitor, identify and escalate system issues and integration discrepancies with Lenovo IT,
  • Act as first level of escalation for parts related issues, for internal and external customers
  • Upload of parts replenishment orders to internal system of Lenovo
  • Identify opportunities and implement process improvement initiatives within the network
  • Actively participate in Weekly/Monthly/Quarterly business reviews with repair partners


 What are we looking for:


The successful candidate has hands on experience in the supply chain field, systematic approach to problem solving, stakeholder management skills and interest in continuous improvement, as well as:


  • Relevant work experience with logistics or supply chain management
  • Familiarity with ERP (SAP and Power BI) 
  • MS Office package knowledge, especially with handling large amounts of data in Excel,
  • Continuous improvement methodology know-how
  • Fluent professional communication in English
  • Analytical, able to self organize and prioritize workload
  • Ability to work under pressure.