General Information

Req #
WD00029060
Career area:
Services
Country/Region:
Singapore
State:
Central Singapore
City:
SINGAPORE
Date:
Thursday, May 5, 2022
Working time:
Full-time
Additional Locations: 
* Bangkok - Bangkok - Thailand
* Selangor Darul Ehsan - Selangor - Malaysia
* Taipei - Taipei City - Taiwan
* 中山(Zhongshan) - Taipei City - Taiwan

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. To find out more visit https://www.lenovo.com,and read about the latest news via our StoryHub.


Overview of the Role:

We are looking for individuals to be responsible for the overall Field Service network strategy for Central Asia Pacific. You will provide thought leadership to mentor Service Delivery Managers to identify and define operational excellence to drive business results.

  • Lead and manage the country Service Delivery Manager team
  • Set a vision, strategy and execution plan for the country Service Delivery Manager team
  • Work with the country Service Delivery Manager team to identify, implement and drive improvements
  • Be the Customer Experience (CX) focal to influence and lean good customer service practices sharing across different service touchpoints
  • Manage overall Service Delivery cost and expense, keeping tight to the budget allocated
  • Thorough knowledge of End-to-End Service Delivery process and is able to constantly develop service quality improvement and enhancement plans to improve customer satisfaction and Service operational efficiency
  • Knowledge of service partners that can be reached to extend Lenovo’s range of service capabilities
  • Enablement of service partners to enhance service options
 

* Bangkok - Bangkok - Thailand, * Selangor Darul Ehsan - Selangor - Malaysia, * Taipei - Taipei City - Taiwan, * 中山(Zhongshan) - Taipei City - Taiwan