General Information

Req #
WD00017178
Career area:
Services
Country/Region:
Brazil
State:
São Paulo
City:
SAO PAULO - SP
Date:
Thursday, November 25, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Motorola Mobility, A Lenovo Company, is one of the world’s fastest growing smartphone providers, creating groundbreaking, affordable, high quality products designed and built with the global customer in mind. 

And it’s our people who make this all happen. We are thinkers, risk-takers and problem solvers, working together to constantly challenge the status quo. If you share our commitment to ingenuity, creativity and innovation, we want you to help us define our world of tomorrow. Explore the opportunities and apply today


Job Description: 

Responsible for providing operational support to Motorola Authorize service centers.

 

Role & Responsibility 

  • Leading activities regarding to Motorola Service centers 
  • Terminate non performing service partners 
  • Manage and negotiate Motorola Service Center contract
  • Define management plan for service network coverage 
  • Responsible for build customer satisfaction strategic plan
  • Manage and improve Motorola Service Center performance, mostly (Repair speed, quality, cost and customer experience)
  • Interact with multifunctional service areas (Technical Support, Material Planning, Contact Center & Warranty payments)
  • Lead and deployment key projects based on cost reduction and CX. 
              

 Background & Experience

  • A Bachelor’s degree in Business Administration, Mathematics or Engineering.
  • Minimum 5 years in Service provider’s management
  • Target and KPIs oriented
  • Good planner and executor 
  •  Responsive to customers, clear career targets, 
  • Quality improvement processes knowledge

Required Skills & Attribute

  • Customer Attendance
  • Process creation, implementation and follow up
  • Conflict solution skill 
  • Vendor management orientation 
  • Self-motivated 
  • Natural leader 
  • Continuous improvement mindset
  • Electro electronics product service knowledge
  • Upper intermediate or Advanced English language