General Information

Req #
WD00022959
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Wednesday, June 15, 2022
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

User Experience Manager & Project Lead

This position is part of the Global eCommerce User Experience (UX) Team. We are currently seeking a Senior User Experience Project Lead experienced in delivering an outstanding eCommerce experience. This person will be responsible for driving UX projects to improve the online customer experience for Lenovo.com globally. The project lead will manage the identification, conception, definition, design, testing and implementation of UX projects with the goal of improving the customer experience, online engagement and purchase conversion. This role will also lead the UX team in a senior role as manager and mentor sharing knowledge/guidance and helping define the User Experience Strategic Roadmap.

Job responsibilities:


Project Lead/Management:

       Identify and define user experience improvements leveraging input from customer feedback, onsite analytics, geography/business stakeholders and executives

       Create a prioritized roadmap of user experience projects based on business value and contribution to customer satisfaction metrics

       Lead the UX engagement in projects from cross-functional teams

       Manage project lifecycle, deliverables and cross-functional business management system (BMS) including: 

       Project definition:

       Engage with stakeholders to gather requirements, research best practices, and perform competitive analysis to define the project scope

       Assign roles & responsibilities and create a timeline and schedule for all activities tied to the project

       Project design/implementation:

       Work closely with designers to create and iterate on designs

       Work with UX researchers to develop usability tests

       Collaborate with stakeholders to get feedback and approval

       Manage the IT requirements development and approval process to get projects in the development queue

       Work with extended teams to perform quality assurance testing and push projects live

       Optimization: collaborate with the global optimization team to determine priorities, track roadmap and implement A/B testing for UX projects

       Ongoing communication/BMS: Drive regular interlocks with cross-functional geography, business unit team members and executives to communicate progress on UX priorities and share best practices

Management Responsibilities

       Manage team members' deliverables and provide support for other team projects

       Prioritize employee workload and break down barriers preventing employees from completing projects on-time

       Provide strategic inputs for team organization and structure

       Manage the process for writing job descriptions, reviewing resumes, interviewing, selection and onboarding for any positions that are vacated or any incremental positions

       Facilitate converting team members to full-time employees as budget or circumstance permits

       Support employee development through regular one-one-ones and bi-annual Individual Development Plan reviews

       Manage input into annual organizational and human resources planning

       Facilitate and suggest internal and external training opportunities for team members to further develop their skillsets

       Submit team members for quarterly or ad hoc awards to recognize exceptional results

       Assist team members in identifying career growth and mentorship opportunities

       Plan quarterly team-building exercises to continue to strengthen team collaboration and trust

       Continue to foster an atmosphere of innovation, risk-taking and empowerment on the user experience team

Qualifications
Required Qualifications:

·         Ecommerce/UX experience

o   Required: 6+ years of previous experience in eCommerce User Experience work. 

o   Thorough understanding of the web development process to understand complexities and timelines

o   Ability to write functional requirements to IT and manage the lifecycle of those requirements

o   Experience working with and managing projects across cross-functional teams including development, design, research and analytics

o   Experience persuading stakeholders with metrics and research

o   Comfortable with multi-national teamwork, participating in calls in many timezones (often at night)

o   Understanding of effective web design, eCommerce and key UX principles

·         Communication

o   Excellent communication skills are crucial since this position will work with multiple cross-functional teams

o   Comfortable with communicating/advocating for projects with executives

o   Ability to drive adherence to deadlines with many different teams

·         Education

o   Bachelor’s degree


Preferred Qualifications

·         Ecommerce/UX experience

o   Prefer experience working on large eCommerce websites. Must have experience managing project teams. Experience managing people is a plus. 

o   Very experienced in presenting to executives and groups

o   Demonstrated experience working in a fast-paced environment where innovation is expected

·         Communication

o   Possess a positive attitude and ability to work in a collaborative and energetic team environment

·         Education

o   Master's Degree

#LI-CW2 #LI-Remote
While we will consider remote employees we are only open to ones in the Eastern and Central Time Zones.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America