Lenovo

The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers. This specific Service Coordinator we are looking for specific skills in finance and billing to support large accounts in timely and accurate billing across the support countries/geos.

We are seeking candidates with strong skills in these disciplines:

Billing & Financial Coordination

• Coordinate and support end-to-end billing processes, including validation of charges, contract alignment, and service entitlements.
• Review and reconcile complex invoices, ensuring accuracy across multiple services, rate structures, and billing cycles.
• Partner closely with Finance, Billing Operations, and Contracts teams to resolve discrepancies and implement corrections.
• Assist with credits, rebills, and billing adjustments as needed, ensuring appropriate approvals and documentation.

And with additional/supporting skills in these following disciplines:

Order Management

• Processing orders for new devices, and re-deploying existing devices
• Support the device forecasting process
• Order Management – Order to Install process
• Oversee configuration of Desktop, Laptop and Tablet devices
• Monitor and manage the inventory levels
• Utilize Order Management tools

Account Management

• Can translate contract terms into operational deliverables
• Manage the service lifecycle of deployed devices
• Creation of customer invoices
• Well versed in Purchase Order administration

Service Management & Productivity Improvement

• Experience in an Account Operations environment
• Manage incidents and requests from clients
• Facilitate a resolution to any technical escalations
• Prepare documentation to track and report on SLA performance
• Identify and support initiatives to improve client service delivery
• Build solid working relationships with partners & suppliers

Client Experience

• Interact with the clients
• Facilitate an answer to any queries associated with their aligned contract(s)
• Be on top of any issues within their customer environment
• Demonstrate an obsession to maximize client satisfaction level

Basic Requirements

• 1-2 years project coordination experience, ideally in a services environment  
• Fluent in English
• Experience with ticketing tools (preferably ServiceNow)
• Skilled in Excel / Reporting

• Persistent, detail oriented, able to multitask
• Must have a good attitude towards learning