General Information

Req #
Career area:
Capital Federal
Thursday, July 15, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager to deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers. We are seeking candidates ideally with experience in the following disciplines: Client Experience • Interact with clients • Facilitate an answer to any queries associated with their aligned contract(s) • Be on top of any issues within their customer environment • Demonstrate an obsession to maximize client satisfaction levels Order Management • Processing orders for new devices, and re- deploying existing devices • Support the device forecasting process • Order Management - Order to Install process • Oversee configuration of Desktop, Laptop and Tablet devices • Monitor and manage the inventory levels • Utilize Order Management tools Account Management • Can translate contract terms into operational deliverables • Manage the service lifecycle of deployed devices • Creation of customer invoices • Well versed in Purchase Order administration Service Management & Productivity Improvement • Experience in an Account Operations environment • Manage incidents and requests from clients • Facilitate a resolution to any technical escalations • Prepare documentation to track and report on SLA performance • Identify and support initiatives to improve client service delivery • Build solid working relationships with partners & suppliers • 3+ years project coordination experience, ideally in a services environment • Fluent in English • Experience with ticketing tools (preferably ServiceNow) • Skilled in Excel / reporting • Numerate • Persistent, detail oriented, able to multitask • Must have a good attitude towards learning, and implementing change
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.