General Information

Req #
Career area:
Bratislavský kraj
Wednesday, September 22, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

As a Service Delivery Coordinator you will support the Premier Support and Upsell team in terms of CRM management and initiatives. It will require to gain understanding on Microsoft Dynamics CRM platform and functionality, offering support to the team, driving enhancements and providing status updates to the team.

You are a real hands-on person with the knowledge of commonly-used concepts, practices and procedures within services support functions. Experience on Call Center functions, Services functions, Microsoft Dynamics and project management will be considered a plus.

Successful candidates will possess advanced communication skills and work closely with teammates and business users to understand and excel in the delivery of services.  A strong candidate must be analytical, logical, organized and able to learn quickly and adapt since these metrics will cover many different aspects of the business.

You will report to EMEA Operations Manager and collaborate closely with Premier Support and Upsell teams.

Day-To-Day Responsibilities:

  • Process improvement:
  • Work with key stakeholders on understanding of existing processes
  • Gather requirements for improvements from internal and external customers
  • Scope and develop process documentation

  • CRM Support – Microsoft Dynamics (MSD):
  • Understand the scope and function of MSD CRM solution.
  • Participate in calls with internal project teams and represent Upsells in terms of business requirements and input.
  • Providing support to the team (dashboards, Views, enhancement requests).
  • Monitor and support integration via collaboration with other teams.

  • Support various Services Programs and Initiatives:
  • Understand the scope of various services initiatives and provide support to Premier Leadership team to drive KPIs
  • Support Lenovo Business partners with swift communication and helping to address queries

  • Project Management Support:
  • Be a member of a wider virtual team supporting them with providing necessary inputs and documentation
  • Track, document, and drive agreed on tasks

Key Competencies and Hard skills Needed:

  • Good Analytical skills
  • Ability to understand, scope and draft workflow and processes
  • Ability to effectively interact and communicate with an international team
  • Good presentation, communications and interpersonal skills
  • Proficient in Microsoft Office programs and PC technologies
  • Advanced in MS Excel
  • Excellent organization skills must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment.
  • Ability to work effectively within virtual teams and drive results in a complex cross-functional organization
  • Previous experience with services organization or a call center is a plus
  • Fluent English written and spoken

Candidate Pre-Requisites

  • Previous IT/T Services experience
  • Service Delivery
  • Call Centre
  • Reporting
  • Project management
  • Teamwork
  • A diploma or degree in Information Systems, Computer Science or equivalent experience
  • IT business process certification (ITIL, Six Sigma) is a plus
  • Microsoft Dynamics knowledge is a plus
Base gross monthly salary from minimum 1.600 EUR and above, depending on experience + variable part 12% of your annual earnings.

What we offer:
  • An open and stimulating environment within one of the most forward-thinking IT companies
  • A modern and flexible way of working to combine personal and professional life
  • 3 sick days per year 
  • Additional vacation days
  • 100% sick leave compensation up to 2 months per year
  • A broad selection of soft and hard skills trainings and individual mentoring
  • 1:1 contribution to the Third Pillar Pension System
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.