General Information

Req #
WD00014551
Career area:
Services
Country/Region:
United Kingdom
State:
Hampshire
City:
BASINGSTOKE
Date:
Tuesday, November 2, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

As a Service Delivery Manager you will cover UK, Nordics and DACH countries, directly supporting the repairs of our smartphones.

Also your daily responsibilities will include the following:


 • You will take care of Repair Vendor contract management, new repair vendor certifications and repair vendors termination regarding our smartphones 

• Establish repair procedures that efficiently address customer issues and brings open support items to closure 

• Develop controls and identify pro-actively opportunities to reduce penalties caused for not comply with customer SLA’s 

• Determine areas of improvement on internal processes to adapt to market requirements, technology evolution, and customer demands 

• Interface with senior team at the customer organization to represent Motorola support team and address support engagement 

• Establish productive working relationships within Motorola support and product organizations to efficiently address customer issues 

• Build clear scope of work for each repair supplier, and be accountable for the success of the suppliers 

• Assure local service partners to execute Motorola strategy 


Organization

You will report to Sr Services Operations Manager

What do we expect from you? 

• Bachelor's Degree in Business Administration, Finance, Management, Economics or other relevant degree 

• 3+ years of working experience with vendor management 

• Experience in operations and customer facing situations addressing regional support engagement 

• Hands on knowledge of Excel and a good knowledge of basic statistical analysis 


Nice to have but not mandatory 

• Knowledge of the Mobile Phone market and repair operations, engineering or quality 

• Customer Service and Repair Operations experience in tech industry 

• Knowledge of warranty financial and post sales operations

• Project Management skills


What We Will Offer You:

-An open and stimulating environment within one of the most forward-thinking IT companies

-Flat structures and fast decision-making processes

-A modern and flexible way of working to combine personal and professional life, working from home

-An international team with a high focus on Gender Diversity

-Attractive compensation package