General Information

Req #
Career area:
Tuesday, September 7, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

The Service Delivery Manager has end-to-end responsibility for all Service Delivery in Poland, covering both Commercial and Consumer segments.

The role covers the following tasks:

  • Ensuring service delivery execution on Customer Experience, SLAs and cost to Lenovo commercial customers (large enterprise, globals, SMB) via our Service Partners and internal providers.
  • Overseeing service delivery to our Consumer customers via specific Consumer service providers. Driving initiatives on Customer experience, cost and operational efficiency.
  • Working across the EMEA Service organization to drive improvements in the Polish market. For example, working with our Call Center teams to drive improvements in ‘fix on phone’ resolution, working with logistics to improve whole unit logistic flow, working with vendors to improve customer experience.
  • Leading performance reviews with Market leaders on Operational performance in Poland and improvement plans.
  • Support customers and sales in Poland.
  • Identify opportunities for Services Sales in Poland.
  • The Service Delivery Manager is the go to point for Services across the Market.

  • The role reports to the Service Delivery Leader for 'CSEE and EE' region.

Job Requirements:

  • Strong experience with e2e process management
  • Strong experience with vendor management
  • Strong Service Delivery front- and back-end knowledge
  • Strong at task execution & problem solving
  • Strong experience handling customer special cases (customer focused)
  • Good understanding of typical Services and Warranty legal terms and conditions of specific region
  • Strong negotiation and influencing skills required
  • Strong communication skills to Exec level
  • Ability to matrix manage across teams / orgs to deliver results
  • Able to in depth understand business finance and KPI measurements
  • Fluent in English communication (verbal and oral)
  • Fluent in Polish
  • PC Technical ‘know how’
  • Bachelor’s Degree

What We Offer:
  • A multitude of professional and personal opportunities
  • An open and stimulating environment within one of the most forwarding thinking IT companies
  • A chance to be the entrepreneur of your assigned territory
  • Flat structures and fast decision-making processes
  • An international team with a high focus on Gender Diversity
  • Opportunities within Strong Employer Brand
  • Attractive compensation package

Sounds interesting? Send us your profile today & we are looking forward to discussing this working opportunity with you soon!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.