General Information

Req #
Career area:
Bratislavský kraj
Monday, July 11, 2022
Working time:
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

This position requires to provide support to the Premier Support team in terms of reporting, analytics, backlog and operations management. It will require to gain understanding on KPIs, data sources from various support towers, Microsoft Dynamics CRM platform and functionality, offering support to the team, building the needed reports/dashboards (in Excel, PowerBI, MS Dynamics), maintaining them and driving needed KPIs.

The desired candidate has knowledge of commonly-used concepts, practices and procedures within services support functions. Experience on Call Center functions, Services functions, Microsoft Dynamics and project management will be considered a plus.

Responsibilities will include but not limited to:

  • Develop, maintain and adjust automated reports and dashboards in PowerBI, Excel, QlikSense (or other platforms) in order to support the team’s performance, operations and backlog management.
  • Understand business requirements to set functional specifications for reporting applications
  • Understand business requirements in the BI context and design data models to convert raw data to meaningful insights.
  • To identify KPIs with clear objectives, deep dive into the data behind it and monitor them consistently.
  • Analyze data and present it through reports that can help in decision-making.
  • Be able to convert business requirements into technical specifications and decide the timeline to accomplish tasks.
  • Design, develop, and deploy Power BI scripts and perform efficient detailed analysis.
  • Perform DAX queries and functions in Power BI.
  • Work with the internal teams and stakeholders in order to validate data and drive changes/enhancements/corrections.
  • Knowledge on SQL queries so as to leverage backend databases to build reports.
  • Additional knowledge on connecting Power BI reports to MSD (bi-directional) is a plus
CRM Support – Microsoft Dynamics (MSD):
  • Understand the scope and function of MSD CRM solution.
  • Participate in calls with internal project teams and represent the team in terms of business requirements and input.
  • Providing support to the team (dashboards, Views, enhancement requests).
  • Monitor performance (operations, backlog) and
  • Monitor and support integration via collaboration with other teams.
Process improvement:
  • Work with key stakeholder on understanding of existing processes
  • Gather requirements for improvements from internal and external customers
  • Scope and develop process documentation
Support various Services Programs and Initiatives:
  • Understand a scope of various services initiatives and provide support to Premier Leadership team to drive KPIs

Support Lenovo Business partners with swift communication and helping to address queries

Project Management Support:
  • Be member of a wider virtual team supporting them with providing necessary inputs and documentation
  • Track, document and drive agreed tasks
Position Requirements:
  • Ability to communicate with business as well as technical teams
  • Strong client management skills
  • Ability to learn and quickly respond to rapidly changing business environment
  • Documenting, designing, and modeling solutions and explaining, representing, and discussing the same with the team
  • Advanced in PowerBI, MS Excel, SQL
  • Ability to work effective within virtual teams and drive results through others in a complex cross-functional organisation required.
  • Previous experience with services organization or a call centre is a plus
  • Fluent English written and spoken. Additional languages is a plus.

You will report to EMEA Premier TAM Manager based in Slovakia.

Base gross monthly salary starts from 2250 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

What Lenovo can offer You:

  • An open and stimulating environment within one of the most forward-thinking IT companies 
  • Opportunities for career development & growth 
  • Access to trainings for personal development 
  • An international team with a high focus on Gender Diversity 
  • Attractive compensation package and Performance based rewards