General Information

Req #
Career area:
Monday, June 28, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

We are growing our market share, which created an opportunity for a new key person to join our Nordic Service Delivery Organization! The Delivery Specialist reports to the Regional Service Delivery Manager and will support widely different Lenovo teams and partners in Norway and Sweden.

Your main responsibilities are to:

• Support service delivery execution on Customer Experience, SLAs and cost to Lenovo commercial customers via our Service Partners.

• Support with sales and customer escalations. Complaints root cause analysis and action-plan tracking.

• Perform and assist with business consultation over the escalated and non-routine issues of services.

• Assist on-site support service processes, supporting and instructing service partners. Reviewing the quality of the work provided by partners.

• Coordinate with internal teams to identify root causes and perform resolutions.

• Supporting for critical situation co-ordination in the region.

• Service processes improvement and standardization.

• Acting to local sales teams as Trusted advisor in end2end service delivery process.

Position Requirements

• 1-3 years of service delivery or customer specialist experience in the technology industry.

• Bachelor’s Degree.

• Service Delivery front- and back-end knowledge.

• Experience handling customer special cases.

• Ability to work under pressure, self-motivated.

• Understanding of typical Services and Warranty legal terms is a great advantage.

• Solid interpersonal skills to work across global teams to deliver results.

• Fluency in Norwegian/Swedish and English.

What We Will Offer You

• A multitude of professional and personal opportunities

• An open and stimulating environment within one of the most forwarding thinking IT companies

• Our teams are growing- great potential for career development

• Flat structures and fast decision-making processes

• A modern and flexible way of working to combine personal and professional life

• An international team with a high focus on Gender Diversity

• Attractive compensation package
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.