General Information

Req #
WD00101449
Career area:
Customer Experience
Country/Region:
China
State:
Tianjin
City:
天津（Tianjin）
Date:
Thursday, July 9, 2026
Working time:
Full-time
Additional Locations: 
* China - Tianjin - 天津（Tianjin）

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Responsibilities：
  • Represent Service in key business decision forums and product milestone reviews
  • Define warranty strategies aligned with product positioning and customer expectations
  • Design service models and align with service offerings
  • Perform service cost, readiness, and risk analysis to support launch decisions
  • Develop and maintain the overall hardware support and service readiness plan
  • Own service‑related launch milestones and ensure on‑time delivery
  • Partner with global teams to turn service requirements into executable plans
Job Requirements：
  1. Demonstrated experience in participating in business decision-making and product milestone review processes from a service perspective.
  2. Proven capability in developing warranty strategies and service models that align with product positioning and customer needs.
  3. Proficiency in conducting service-related analysis, including cost, readiness, and risk assessment, to support launch decisions.

Additional Locations: 
* China - Tianjin - 天津（Tianjin）
* China
* China - Tianjin
* China - Tianjin - 天津（Tianjin）
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