General Information

Req #
WD00044274
Career area:
Services
Country/Region:
Malaysia
State:
Selangor
City:
Selangor Darul Ehsan
Date:
Wednesday, November 16, 2022
Working time:
Full-time
Additional Locations
Selangor Darul Ehsan - Selangor - Malaysia

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Summary: 

In this position, you will manage the vendor management activities for Lenovo's services line of business.

Key Responsibilities

  • Own and resolve day-to-day service issues as highlighted by or relevant to Lenovo Service Providers.
  • Act as the first point of contact for vendor operations, ensuring communications are actioned in a timely and effective manner.
  • Provide regular and accurate operational and performance reporting to Lenovo Service Providers.
  • Maintain governance and audit processes targeted to Lenovo Service Provider KPI achievement and management of cost.
  • Manage penalty programs for parts non-return.
  • Manage 5-6 member team.
  • Ensure the accuracy of Lenovo Service Provider bonus and pay for performance programs.
  • Ensure Lenovo Service Providers are compliant with certification and training programs.
  • Proactively identify and act upon opportunities related to customer experience and satisfaction in Service Delivery.
  • This role is required to support the ANZ time zone.
Qualification and Experience
  • Bachelor's degree or Diploma in Information Technology or Hardware or related discipline.
  • Relevant 5-7 years of experience in people management.
  • Excellent and effective communication skills in English.

TO BE DELETED - Multiple Cities (OLD)
* Selangor Darul Ehsan - Selangor - Malaysia
Multiple Countries (Posting Locations)
Malaysia
Multiple States (Posting Locations)
Selangor
Multiple Cities (Posting Locations)
Selangor Darul Ehsan - Selangor - Malaysia