General Information

Req #
100016985
Career area:
Information Technology
Country/Region:
Mexico
State:
Distrito Federal
City:
Mexico D.F.
Date:
Tuesday, May 26, 2026
Additional Locations: 
* Mexico

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

We are looking for a motivated and detail-oriented ServiceNow Business Analyst to join our team. This entry-level role is ideal for candidates with up to two years of experience who are eager to build expertise in the ServiceNow platform. You will work closely with stakeholders, developers, and project teams to gather requirements, support implementation efforts, and help optimize business processes through ServiceNow solutions. This position will be hybrid based in our Mexico City office and will support customers across North America and Latin America.

Key Responsibilities
  •  Collaborate with business stakeholders to gather, document, and validate requirements for ServiceNow implementations and enhancements
  •  Assist in translating business needs into functional specifications and user stories
  •  Support configuration and customization efforts within the ServiceNow platform under guidance from senior team members
  •  Participate in workshops, meetings, and interviews to analyze current processes and identify improvement opportunities
  •  Help maintain documentation including process flows, requirement documents, and knowledge base articles
  •  Conduct basic testing (UAT support, test case creation, defect tracking) to ensure solutions meet business requirements
  •  Monitor and report on system performance, usage, and issues
  •  Provide hands-on expertise across ITSM, CSM, Service Portals, and Scoped Applications
  •  Stay updated with ServiceNow features, best practices, and industry trends

 Required Qualifications
  •  Bachelor’s degree in Information Technology, Business Administration, or a related field
  •  0-2 years of experience in a ServiceNow, Business Analyst, IT support, or similar role
  •  Must be based in Mexico (LATAM)

Preferred Qualifications
  •  Basic understanding of ITSM (Incident, Problem, Change Management), CSM, Service Portals and Scoped Applications concepts
  •  Familiarity with other ITSM tools is a plus
  •  Strong analytical and problem-solving skills
  •  Good verbal and written communication skills
  •  Ability to work collaboratively in a team environment
  •  Willingness to learn and adapt in a fast-paced setting
  •  Basic knowledge of Agile/Scrum methodologies is an advantage


Additional Locations: 
* Mexico
* Mexico
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