General Information

Req #
Career area:
Capital Federal
Sunday, December 12, 2021
Working time:
Additional Locations: 
* CABA - Capital Federal - Argentina

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Responsibilities Include:

  • Owning the E2E process and drive the enablement of the process in each region and market
  • Makes sure the process is in alignment with the project strategy and fulfills all the requirements
  • Engaging in cross Region and Geo communication and cooperation and will act as Geo focal point
  • Be responsible for collaborating with the CEC vendors, Geo, and WW CEC team and enable all special onboarding requirements, customization, and unique services to our customers
  • Drive the KPIs targets and own all the necessary actions to achieve the best possible results and targets
  • Act as the SPOC, including escalation management, technical issues handling, and account management
  • Perform regular BMS reviews with the global and regional teams
  • Validation of the invoice, AHT, and incentive program payout
  • Work with analytics, QA, and training team to perform quality improvement management (call listening, proper process follow up, spot checks, etc.)
  • Owns the Lenovo reporting requirements and data analysis

Experience /Skills /Competencies Required:

  • 3-5 Years’ experience within a contact center environment, with a strong understanding of standard practices and systems
  • Establish ways to measure and track metrics related to adoption of the service, and to make improvements to the approach based on those measurements
  • Experience working with global teams, across cultural and time differences
  • Familiarity with renewals products, services and sales strategies
  • Proven experience with consumer electronics sales and/or marketing. Knowledge of Services sales is a plus

* CABA - Capital Federal - Argentina