General Information

Req #
WD00005411
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Monday, August 16, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

This is a service delivery operations data analyst position in the NA Services Operations Organization.  Ideal candidate will have 5 years operations experience.


Responsibilities:

    • Work with operational and cost data primarily for use in analysis, forecasting, and providing business insights
    • Interpret data through analysis and provide insights and findings to leadership for use in making informed business decisions 
    • Identify and explain drivers for both service delivery and cost KPI’s
    • Create reports using Power BI, Qlick and other tools
    • Partner with various business groups, IT teams and peers to understand business needs and solve complex business intelligence requests.


Position Requirements:

    • Proficient at advanced Excel tools, formulas, visual creation
    • SQL
    • Proficient at PowerPoint including how best to format content based on the audience
    • Familiarity with visual analytics tools
    • Possess strong critical thinking by being able to skillfully analyze, assess, and reconstruct a problem
    • Communicate and present - both verbally and in writing - complex data and analytical insights clearly and concisely to stakeholders and management
    • Services operations experience preferred

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.