General Information

Req #
WD00007730
Career area:
Services
Country:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Thursday, August 12, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

We are currently looking to hire a Service Operations manager to join our Premium Care WW team. In this position, you will have oversight and responsibilities over the delivery and management of our Premium Care EMEA offering. As Premium Care manager you are expected to be the liaison between call center management, field, parts, logistics management, sales and product teams to meet operational and financial goals, drive initiatives to lead continuous improvement actions.

The service delivery manager carries out the day-to-day management including planning and coordination of a program and its activities, ensuring implementation of policies and practices, maintaining budget and tracking expenditures/transactions.

Operational processes & procedures surrounding delivery

  • Contact center activity & performance
  • Field service delivery and supply chain
  • Financial controls and efficiencies
  • Operational processes & procedures surrounding delivery
  • Reporting and Business Analysis

You will report to Services Program Manager based in the US.

Position Requirements

The ideal candidate will have minimum of 5  years’ experience in:

  • Contact Center management experience
  • Project or Program Management
  • Vendor and/or Account Management
  • Service Delivery management or Supply Chain

Key Competencies

  • Excellent presentation, communications and interpersonal skills and ability to effectively interact and communicate with executive teams
  • Understanding of metrics in CX, Contact Center or Field Support
  • Excellent organization skills, must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environment.
  • Knowledge of PC technology, market trends, other vendor competition, sales strategies and management principles.
  • Ability to prepare reports for the business unit and provide recommendations and action items for improvements

What Lenovo can offer You

 

  • An open and stimulating environment within one of the most forward-thinking IT companies 
  • Opportunities for career development & growth 
  • Access to trainings for personal development 
  • An international team with a high focus on Gender Diversity 
  • Attractive compensation package and Performance based rewards 


Base gross monthly salary from minimum 2250 EUR and above, depending on experience + variable part.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.