General Information

Req #
Career area:
Capital Federal
Tuesday, October 5, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

- Proactive registration of warranty extensions or upgrades. 
Email support to customers (Distributors, Resellers, End Users) 
- Register warranties on customer demand. 
- Run files for massive update. 
- Respond to customer's requests with a sense of urgency. 
- Manage the necessary information to complete registrations whenever it's not available. 

Job Description: 
- Act as 1st level of support for any registration issues. 
- Handle any updates / changes of data of Think Plus / SRS / Consumer contracts in SAP (legacy and strategic), PEW, or other DBs. 
- Escalate any issues that could affect the registration such as, PN creation, Errors in DBs. 
- Focal point of one or more Distributors. 
- Email support to customers focusing on completing the warranty registrations.

Skills: Advanced English level, written and verbal. Experience in dealing with customers and solving problems.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.