General Information

Req #
WD00017492
Career area:
Sales Support
Country/Region:
Malaysia
State:
Selangor
City:
Selangor Darul Ehsan
Date:
Monday, November 22, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Job Title: Services Sales Support Rep

The Services Sales Support Rep is within Lenovo Transaction Support Services organization, supporting Asia Pacific countries. This candidate will provide presales and post-sales support to Lenovo Sales Reps and Business Partners in support of customers. Through cross functional, integrated service solution execution, this candidate will be responsible for the high-level tasks of quoting, contract management and billing management.

This position is dedicated to meeting the expectations of internal and external customers.

Job Role:
• Prepare services contracts (with pricing and billing proposal) based on customers' requested machine inventory and service level.
• Prepare Lenovo Customer Agreements for new customers.
• Create customer records for new customers.
• Entitle and accept services contracts and PO according to Lenovo company policy.
• Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to Lenovo business control guidelines.
• Perform contract termination upon customer's request and management approvals.
• Proactive in problem identification and resolution along different integrated systems (CRM/NextGen/SAP/iBase).
• Work closely and ensure effective communication with sellers, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams.
• Resolve all operational issues and concerns raised by customers/ sellers. Be initiative to look for better alternative in issue solving. Follow up on all cases until closure.
• Audit ready documentation creation and storage maintenance. Response to audit inquiries within requested deadlines.
• Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines.
• Prepare daily quote and contract status report, publish to the corresponding stakeholders.
• Assist in data analysis whenever required.

Position Requirements:
• Education: Bachelor Degree or equivalent.
• Language: Strong written and verbal English communication skill is a must. Written and verbal Mandarin communication skill is a plus.
• Experience: 3 years of quoting, contract management and billing related skills are preferred.
• Intermediate or advanced skills on MS Office and SAP are preferred.
• Highly motivated. Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / projects / priorities.
• Be a team player yet able to think independently.
• Critical thinking and problem resolution. Detail oriented.
• Exceptional interpersonal and relationship management skills. Work and collaborate well in geographically dispersed team environment, exhibit a positive and professional attitude.