General Information

Req #
WD00032124
Career area:
Sales Support
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Wednesday, June 8, 2022
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

We are currently recruiting a Sales Support representative & Claims Analyst, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, together with claims processing. The candidate will be responsible to understand the end to end systems used to create and manage service contracts and support day to day activity in those systems.

The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages on a daily basis, and to get the sense of Lenovo business.

We are looking for pro-active people who do not like a routine at work. The team supports the EMEA region, and we are looking for candidates with the following language combination: English + any other language is welcome.

Interactions: The team will interact with Sales teams (40%), internal customers (e.g. pricing, order management – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:

       Contract Creation

       Validation of terms and conditions

       Contract Maintenance

       Contract Renewals

       Contract Registration

       Proposal and Price Quotes Creation

       Solution Design / Configuration

       SOW Preparation

       Audit ready documentation creation and storage maintenance

Position Requirements: 

The Services Sales Support Representative & Claims Analyst will have excellent contract language/creation background, teaming skills, quality improvement, and organization skills.  We need somebody who will be able to demonstrate the ability to manage priorities and demonstrate a strong aptitude for critical thinking and problem resolution.    

 

Other requirements included:  

 1+ year of contract administration experience  

 Strong PC Background (Word, Excel, etc) 

 Customer Satisfaction and Customer Escalation Management 

 Strong ability to gather, analyze, monitor, and document data  

 Good written and verbal communication skills in English + any other languages are beneficial: German / French / Spanish / Italian

 Exceptional interpersonal and relationship management skills  

 Facilitation and collaboration skills Must be a team player who is highly motivated & detail oriented

 Flexibility to work in a fast-paced environment and manage multiple concurrent tasks/projects/priorities   


Base gross monthly salary from minimum 1250 EUR and above, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.