General Information

Req #
Career area:
Sales Support
Selangor Darul Ehsan
Tuesday, April 26, 2022
Working time:
Additional Locations: 
* Selangor Darul Ehsan - Selangor - Malaysia

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Job Title: Services Sales Support Rep

The Services Sales Support Rep is within Lenovo Transaction Support Services organization, supporting Asia Pacific countries. This candidate will provide presales and post-sales support to Lenovo Sales Reps and Business Partners in support of customers. Through cross functional, integrated service solution execution, this candidate will be responsible for the high-level tasks of quoting, contract management and billing management.

This position is dedicated to meeting the expectations of internal and external customers.

Job Role:
• Prepare services contracts (with pricing and billing proposal) based on customers' requested machine inventory and service level.
• Prepare Lenovo Customer Agreements for new customers.
• Create customer records for new customers.
• Entitle and accept services contracts and PO according to Lenovo company policy.
• Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to Lenovo business control guidelines.
• Perform contract termination upon customer's request and management approvals.
• Proactive in problem identification and resolution along different integrated systems (CRM/LSCS/SAP/iBase).
• Work closely and ensure effective communication with sellers, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams.
• Resolve all operational issues and concerns raised by customers/ sellers. Be initiative to look for better alternative in issue solving. Follow up on all cases until closure.
• Audit ready documentation creation and storage maintenance. Response to audit inquiries within requested deadlines.
• Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines.
• Prepare daily quote and contract status report, publish to the corresponding stakeholders.
• Assist in data analysis whenever required.

Position Requirements:
• Education: Bachelor Degree or equivalent.
• Language: Strong written and verbal English communication skill is a must. Written and verbal Mandarin communication skill is a plus.
• Experience: 3 years of quoting, contract management and billing related skills are preferred.
• Intermediate or advanced skills on MS Office and SAP are preferred.
• Highly motivated. Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / projects / priorities.
• Be a team player yet able to think independently.
• Critical thinking and problem resolution. Detail oriented.
• Exceptional interpersonal and relationship management skills. Work and collaborate well in geographically dispersed team environment, exhibit a positive and professional attitude.

* Selangor Darul Ehsan - Selangor - Malaysia