General Information

Req #
Career area:
Sales Support
Selangor Darul Ehsan
Friday, July 2, 2021
Working time:

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Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

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With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

The Sales Transaction Support Rep (STSR) is within Lenovo’s ISG Transaction Support Services organization. The STSR will provide presales and post-sales support to Lenovo Sales Reps and Business Partners in support of customers. Through cross functional, integrated service solution execution, this candidate will be responsible for the high-level tasks of quoting, contract management and billing management. This position is dedicated to meeting the expectations of internal and external customers. Job Role: • Prepare services contracts (with pricing and billing proposal) based on customers' requested machine inventory and service level. • Prepare Lenovo Customer Agreements for new customers. • Create customer records for new customers. • Entitle and accept services contracts and PO according to Lenovo company policy. • Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to Lenovo business control guidelines. • Perform contract termination upon customer's request and management approvals. • Proactive in problem identification and resolution along different integrated systems (CRM/LSCS/SAP/iBase). • Work closely and ensure effective communication with sellers, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams. • Resolve all operational issues and concerns raised by customers/ sellers. Be initiative to look for better alternative in issue solving. Follow up on all cases until closure. • Audit ready documentation creation and storage maintenance. Response to audit enquiries within requested deadlines. • Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines. • Prepare daily quote and contract status report, publish to the corresponding stakeholders. • Assist in data analysis whenever required. Position Requirements: • Education: Bachelor Degree or equivalent. • Language: Strong written and verbal English communication skill is a must. Written and verbal Mandarin communication skill is a plus. • Experience: 3 years of quoting, contract management and billing related skills are preferred. • Intermediate or advanced skills on MS Office and SAP are preferred. • Highly motivated. Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / projects / priorities. • Be a team player yet able to think independently. • Critical thinking and problem resolution. Detail oriented. • Exceptional interpersonal and relationship management skills. Work and collaborate well in geographically dispersed team environment, exhibit a positive and professional attitude.
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