General Information

Req #
WD00011304
Career area:
Services
Country:
Malaysia
State:
Selangor
City:
Selangor Darul Ehsan
Date:
Thursday, September 2, 2021
Working time:
Full-time

Why Work at Lenovo

Lenovo (HKSE: 992) (ADR: LNVGY) is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. To find out more visit https://www.lenovo.com,and read about the latest news via our StoryHub.

Description and Requirements

Lenovo, a member of the Fortune Global 500, is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter and we’re growing!

Lenovo is seeking an experienced Solution Architect who will be directly responsible for engagements specific to the Lenovo Device Intelligence (LDI) software portfolio.  The LDI portfolio is a cloud-based SaaS offering which uses advanced predictive analytics and proactive device insights to monitor a PC fleet’s health and performance issues then provides remediation’s to keep PCs running at peak performance. The solution architect will work directly with the hardware and services sales team after basic customer prequalification has taken place – the solution architect will be actively involved in the pre-sales discovery and scoping discussions with customers in order to take a close look at ‘current state’ as well as ‘customer pain points’ in order to recommend a tailored solution.  Advanced IT technical understanding and skill set with software solutions will be critical in being successful in this role. This role requires an individual who has a customer centric mindset, is focused on proactive IT automation and efficiencies and who is a creative problem solver.

Some of the key skills and responsibilities of the LDI Solution Architect include:

  • Technical knowledge in order to describe both standard and custom solutions around LDI
  • Design, Build and Deliver LDI solutions within a cloud, on-premises or hybrid environment
  • Consultative services to clients, design management services and ability to resolve complex infrastructure and systems concerns.
  • Ability to conduct demos of the solutions and be comfortable answering technical questions
  • Ability to have technical fact finding discussions with customers; understanding customers install base, technical environments, privacy concerns, etc.
  • Contribute to LDI capacity planning and demand forecasting, performance analysis and system tuning
  • The solution architect should have a thorough understanding of the competitive landscape and the ability to clearly and technically differentiate Lenovo’s LDI market position in the Digital Experience Monitoring category.
  • Evaluate customer opportunities and use the information to recommend either an out-of-box standard delivery solutions or a custom solution
  • Skill set to be able to estimate the level of effort required to implement a solutions;  provide an educated recommendation on the estimated number of professional service hours required for the customer to purchase. If a custom solution, you will collaborate with the Services delivery team to ensure that team is clear on the scoped solution and agrees with estimated professional service hours.
  • Ability to create a comprehensive, creative and cost effective solution custom to the solution where required
  • Assisting and leading pricing exercises including helping sales team selecting correct standard part numbers; if a custom solution is recommended the solution architect will work on the financial modeling based on licensing costs, number of service hours, etc.
  • Collaborate with internal teams;  ideal candidate will successfully partner across multiple organizations including, but not limited to, sales; finance; service delivery and customers
  • The Solution Specialist will also contribute to Customer presentations and briefings as required
  • In the case of custom solutions, the Solution Specialist is responsible for the development of a SOW contract including negotiation on redlines throughout the contracting stage.
  • Ability to build custom demos of the solutions to meet customer use cases
  • Assist with responses to customer RFPs
  • Primary technical liaison to customer to ensure successful pre-sales Try and Buy or Sandbox experience
  • Work with marketing to actively promote the solution to wider audience over webinars
  • Work with product management to feedback and respond to customer requests, comments and concerns
  • Track requirements and delivery of customer enhancements

Position Requirements:

  • 10+ years of in-depth IT services and software related experience
  • Strong knowledge of device intelligence monitoring tools and capabilities
  • Experience working with a competitive offerings either from other PC manufacturers or from software providers would be a huge benefit
  • Expert understanding of predictive/preventative maintenance IT data analytics tools. (particularly those using Artificial Intelligence and machine-learned data modeling would be a plus)
  • Strong understanding of installing software into a simple to complete cloud-based, on-premises, hybrid architectures in order to accurately estimate hours and recommend a complete solution.
  • Strong verbal and written communication skills, presentation skills, with proven ability to communicate effectively across various levels of the business to accomplish common goals
  • Experience working in a customer-facing environment
  • Extensive experience using MS tools (Microsoft Project, Visio, PowerPoint, Excel)
  • Proven ability to operate with a high level of professionalism; entrepreneurialism and agility
  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.