General Information

Req #
WD00035025
Career area:
Services
Country/Region:
China
State:
Guangdong
City:
深圳(Shenzhen)
Date:
Thursday, July 21, 2022
Working time:
Full-time
Additional Locations: 
* 深圳(Shenzhen) - Guangdong - China

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Roles & Responsibility:
1.Join product team as Service Req. to create service scenario, identify service action along with product development plan
2.Design product Service Model based on product features and get alignment with GEO delivery team
3.Co-work with Service Supply Chain (SSC), to ensure spare part readiness and RMA setup properly
4.Support OCT on Issue assessment, impact for service and field data analysis to help decision making needed
5. Partner with Tech. support engineer, define technical requirement and make sure technical delivery in place
6. Identify product Up-Selling business opportunity and work out solution in enablement procedure
7.Keep monitor product field performance, issue, VOC after launch, provide data input for next Generation Marketing/Services improvement

Required Technical and Professional Expertise:

1. Bachelor of Science or Technology, more than 3 Years working experience or Service & Support background, meeting solution device enablement experience preferred
2. Project Management experience, able to maintain good business relationship with cross department & suppliers, sense of schedule and risk control. PMP certified
3.Basic knowledge of product development process, Windows/Android operating system and software. Meeting or Cloud related software is preferred
4.Skill on PowerPoint, Excel and other common office utility
5.Better business learning skill & team working spirit Fluent oral and written English, better communication capability
6.Accept meeting with oversea colleagues for work communication

* 深圳(Shenzhen) - Guangdong - China