General Information

Req #
WD00027784
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Thursday, May 26, 2022
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements


Lenovo is a US$50B Fortune Global 500 company, with over 57,000 employees and operating in 180 markets worldwide.  Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society.  By designing, engineering, and building the world's most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world. 

The Industry Solutions (ISU) Services and Delivery team believes that the world has not yet realized the potential value of Smart Buildings, Retail, Education, and Manufacturing at scale, and sees a great opportunity for Lenovo to seize a leadership position in the markets we play in. Our vision is to make the world work better with smarter solutions, and our mission is to enable and lead the global adoption of Lenovo’s Industry Solutions.


The Industry Solutions Services team has an opportunity for a Solutions Engineer. This role, reporting to the Services and Delivery Director, will be our in-house Technical expert for Industry Solutions offered by Lenovo globally.  The candidate should have experience working with basic and complex IoT and IT solutions across many different business verticals (Smart Buildings, Retail, and Education. Manufacturing is a plus), exemplary work ethics, and excellent people skills. 

Responsibilities

  • Learn and understand from a technical point of view and in detail how each of ISU and Tower 3 Lenovo's solutions works
  • Assess and analyze solutions used by the company for resell
  • Provide support for pre-deployments and deployments during site assessments and installations
  • Respond to customer inquiries, escalations, assist in troubleshooting and resolving challenges
  • Train customers on solutions, advising them on best practices for using applications and hardware
  • Train third party vendors responsible for the successful deployment and service of solutions
  • Assist in the creation and management of training programs
  • Understand, manage and drive basic Services KPIs (Key Performance Indicators) for our customer success program
  • Interact with other ISU (Industry Solutions Unit) functions to align solution capacities and customer needs
  • Participate in customer meetings to drive solution needs

Basic Requirements:

  • A bachelor's degree in computer science or related technical field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, such as ServiceNow in addition to other remote access desktop programs
  • Experience working with IT and IoT Solutions; hardware and software
  • Occasional travel may be required.

Preferred Requirements

  • Excellent communications skills with the ability to simplify and explain complex problems to customers and stakeholders of all levels, across multiple functions
  • A strong bias toward action and performance; proven success in delivering against expectations and objectives, and ability to define a path forward in an ambiguous entrepreneurial environment
  • Acts collaboratively with ISU team members and within Lenovo
  • Demonstrates ability to work in a highly dynamic, fast-paced environment and across organizational and geographies
  • Global experience: demonstrates the ability to work with and across cultures
  • Understands the value that diversity brings to their team and the broader organization; strives to build a diverse, inclusive team culture.
  • Ability to demonstrate and role model the Lenovo Values.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America