General Information

Req #
WD00032326
Career area:
Supply Chain
Country/Region:
Brazil
State:
São Paulo
City:
JAGUARIUNA
Date:
Tuesday, June 7, 2022
Working time:
Full-time
Additional Locations: 
* JAGUARIUNA - São Paulo - Brazil

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Motorola Mobility, A Lenovo Company, is one of the world’s fastest growing smartphone providers, creating groundbreaking, affordable, high quality products designed and built with the global customer in mind. 

And it’s our people who make this all happen. We are thinkers, risk-takers and problem solvers, working together to constantly challenge the status quo. If you share our commitment to ingenuity, creativity and innovation, we want you to help us define our world of tomorrow. Explore the opportunities and apply today.


Assure uninterrupted supply flow from Country Hub to Geo Service Centers and customers to ensure on time service repair. 

Consolidate supply status in Country Hub on an accurate and timely manner. Coordinate cross geography and cross functional teams to meet objectives such as stock optimization, transport & stock replenishment efficiency, customer satisfactions, and low financial risk due to E&O or material constraints


Key Accountabilities:

•        Monitor and audit spare parts usage at Service Centers and give feedback to relevant teams for parts planning and quality governance

•        Collect and analyze customer forecast with planner and provide supply commit to customers

•        Replenish and maintain optimal stock level at Service Centers

•        Insure spare parts business, standardized management, and the prompt delivery of parts to customers

•        Facilitate material return from customers; resolve RMA receiving and credit issues with call center and warehouse

•        Work with internal stakeholders & factory for swap and seed stock demand fulfillment

•        Collaborate with internal support teams for NPI material & price readiness and EOL plan for service centers and L3 customers

•        Work with logistics, warehouse, forwarders on shipping, expedite, inventory management and any other issues that related to material for local region

•        Point of contact for escalation of customer issues related to material orders

•        Participate routine customer meetings and internal meetings

•        Releasing regular business report as the requirement of Department

•        Facilitate communication cross functions, regions and teams

•       End-to-End parts order fulfillment management, including order entry, order change, order cancel, optimize the process and issue solving;

•   Coordinate projects to stablish best class procedures that efficiently address Motorola SLA´s and cost. 


Required Skills and qualifications:

•        Minimum of 3 years’ experience in a Fulfillment/Service materials environment

•        Inventory forecasting, demand planning & analyze ability

•        Experience with a Vendor operated network of repair centers

•        Technical knowledge of mobile phone products and reverse logistics processes

•        Expertise in data analysis using provided data, or extracting data from IT tools. Apply management data techniques

•        Strong analytical skills and attention to detail

•        Proficiency in MS Excel (Formulas, vlookup, table pivots, macros and graphing)

•        Be able to work with different IT tools and software i.e. SAP, Sales Force, Business Objects, OBIEE, etc

•        Be flexible to attend early/later hours meetings with global team in different time zone

•        Advanced level of English and Spanish



Motorola Mobility is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.


* JAGUARIUNA - São Paulo - Brazil